The custom build process

It does not start with parts

A configurator asks which components you want, which is the wrong question if you do not already know and an unhelpful one if you do. It cannot tell you that the balance is wrong.

We start at the opposite end: the jobs the machine must handle, the behaviours you will not tolerate — noise, heat, a sealed box you cannot add to — and what it may be asked to become before you replace it. Components are the conclusion of that discussion rather than its opening move.

Every choice comes with its reason

A specification you cannot interrogate is one you have to take on trust. Each significant choice is explained, along with where we would spend more if the budget allowed and where we would spend less without you noticing.

That also makes it possible to disagree with us usefully, which is the point of doing this in conversation rather than through a form.

Built and serviced in the same workshop

The machine is assembled at 106 North Woodland Boulevard, DeLand, Florida 32720 and comes back here if anything is wrong. New parts carry a one-year warranty, excluding acts of God, physical damage and neglect. Standard components throughout mean a later fault is a part to replace rather than an assembly to negotiate over.